Privacy Policy

1. Data We Collect

1.1 Contact Information: We collect your email address during the sign-up process to authenticate your account, send important notifications, and assist with password recovery. We may also collect your phone number for account verification and additional security measures, such as two-factor authentication.

1.2 Identification Data: We collect and securely store your username and password using AWS Cognito to authenticate your account. A unique identifier (User ID) is assigned to manage your account and content within the app.

1.3 Device Information: We collect your IP address to secure user sessions, detect unusual login activities, and ensure the app's security. Information such as your device type, operating system, and browser type may also be collected to ensure compatibility and performance.

1.4 Usage Data: We track media files you upload and download to manage content efficiently and prevent duplicates. We also collect data on your interactions within the app, such as album creation, media filtering, and content liking, to improve your experience and maintain security. Login and authentication data are logged for security purposes.

1.5 Location Data: If relevant, we may collect approximate location data to enable specific features, like event-based albums.

1.6 Communications Data: We collect information when you report inappropriate content, including the media involved and your comments, to enforce community guidelines. Feedback and support inquiries are also collected and processed to enhance the app.

1.7 Media Data: We collect and store the media you upload, including metadata such as timestamps and geolocation data (if embedded in the media).

1.8 User Preferences: We collect your preferences for notifications to customize your app experience.

1.9 Behavioral Data: We track how you interact with the app to inform feature development and improve your experience. We also analyze which types of content you engage with most frequently to tailor features and recommendations.

1.10 Security Data: We monitor for potential security threats, such as multiple failed login attempts or unusual media uploads, to protect your account. If enabled, we also collect and process codes sent to your phone number for secure authentication.

1.11 Marketing Data: We may collect data on referrals to evaluate the effectiveness of our marketing efforts. If ads are shown, we track your preferences and interactions to deliver targeted advertising.

1.12 Third-Party Integrations: If you sign in using third-party services, we may collect data such as your profile information and analyze app performance and user behavior using analytics tools.

1.13 Legal Compliance Data: We collect information on flagged or reported content to ensure compliance with legal requirements and community standards.

1.14 Backup and Recovery Data: We regularly back up your data to ensure its recovery in case of data loss or system failure.

2. How We Use Your Data

We use your data to:

• Provide and maintain our app's core functionalities.
• Enhance your user experience and improve our services.
• Secure your account and our app against unauthorized access.
• Communicate with you regarding your account and provide customer support.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing and Disclosure

We do not share your personal data with third parties except:

• Service Providers: We may share data with trusted service providers who assist us in operating the app.
• Legal Requirements: We may disclose your data if required by law or to protect the rights and safety of our users and third parties.

4. Data Storage and Security

Data Storage: our data is securely stored and protected using industry-standard encryption methods, both during transmission and while at rest. We implement robust security measures to ensure your information remains confidential and safeguarded at all times.

Security Measures: We implement industry-standard security measures, including encryption, access control, and regular monitoring, to protect your data from unauthorized access.

5. Your Rights

Under GDPR, you have the following rights:

• Access: You can request access to your personal data.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data under certain circumstances.
• Restriction: You can request the restriction of processing your data under certain conditions.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Objection: You can object to the processing of your data for specific purposes, such as marketing.

To exercise these rights, please contact us at [email protected].

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your data is no longer needed, we securely delete or anonymize it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our app and updating the "Effective Date" at the top of this document.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

Or you can reach us by postal mail at:

Nanoweb LTD,
71-75 Shelton Street, Covent Garden,
London, United Kingdom,
WC2H 9JQ